Frequently Asked Questions

I’m a full time artist specialising in realistic pet portraits and wildlife art. I have a cozy art studio based in the beautiful area of Berkshire, UK.

If you’d like to find out more about my story please click here.

I use coloured pencils and pastels for my drawings.

For my paintings I use acrylic on linen canvas.

Please contact me to find out my current wait time. I complete commissions on a first come first served basis, however I can usually accommodate a chosen date if desired, for example, for an upcoming birthday gift.

For rush orders (needed within 7 days) a fee may apply, this will be discussed within my initial quote.

Typically, custom pet portrait commissions take me 1-2 weeks to complete. This can vary depending on size.

For my wildlife paintings, it’s approximately 2-3 weeks, again depending on the size and if framing is requested.

It is best to get in touch to receive a custom quote as it will depend on your individual request.

For general pricing guidelines please click here for coloured pencil pet portraits or here for canvas paintings.

During our consultation I will clearly break down the costs involved of the service. These will be summarised in an invoice prior to payment.

For UK payments, I accept bank transfer and PayPal. For international payments I accept PayPal.

I offer fully tracked worldwide shipping. Postage costs are not included in my commission pricing due to the variation caused by portrait size, weight and destination. During my quote, I break down the price clearly so you are aware of all costs. There are no hidden fees.

For a postage cost estimate in your currency please contact me and I will provide you with a quote.

For pet portrait commissions within the UK I use Royal Mail special delivery (expected delivery within 1-2 days). This is typically charged at a flat rate of £10. For international orders, for example USA mainland, I typically use Royal Mail international tracked and signed.

Larger artworks will use a different shipping service, for example DHL.

Proudly upholding a 5* review average, I love nothing more than clients who are happy with my artwork. I offer the client the opportunity to make any necessary revisions to custom commissions before finalising the artwork to ensure 100% satisfaction.

By ordering a commissioned artwork the client agrees to the following terms and conditions:

Copyright

The artist, Jennifer Starnes, retains full copyright of all artwork produced and reserves the right to use any artwork produced for promotional/ marketing purposes for example, within the artist’s website portfolio and printed on business cards/flyers. Clients who do not wish for their commissioned portrait to be used for promotional/marketing purposes must notify the artist at the time of booking the commission.

No permission is given by the artist for the reproduction of any artwork or images. Please contact the artist if you wish to request permission to use an image.

Payment

Payments can be made by Paypal and Bank Transfer.

The customer is required to pay a 50% deposit to secure their commission slot (non-refundable after 7 days of booking) with the remaining balance needing to be paid before work begins on the portrait. Customers also have the choice to pay the full amount when booking in for their portrait.

Cancellations

When work on the drawing has not commenced, if the client wishes to cancel their order they can do so up to 7 days from when the deposit/full payment was made and a full refund will be given.

When work on the drawing has commenced, if the client wishes to cancel their order the full payment will be kept to cover the artists loss of time, business, materials and admin/payment fees.

Lead Time

When clients book in for a portrait they will be informed of an approximate portrait completion date. This can vary depending on the size of the artwork and current waitlist.

Portraits are completed on a first come first served basis so it is recommended to book in early if the portrait is to be completed for a specific date to ensure this can be achieved, especially during busier periods such as Christmas.

Amendments

Prior to portrait completion, If the client wishes to suggest any amendments to the portrait these can be accommodated on the condition that it doesn’t deviate too far from the original commission request, this will be at the artists discretion.

Following portrait approval from the client, no amendments will be made.

Please contact the artist with any issues, typically a response will be given within 2 business days.

Shipping

Once the portrait has been approved by the client it will be dispatched within 48 hours and sent using a tracked service, typically taking up to 3 business days to arrive within the UK.

International orders will take considerably longer and the client will be informed of this during their booking. The buyer is responsible for any customs fees and import taxes that may apply. The artist is also not responsible for delays due to customs.

Following dispatch of artwork, delivery time is out of the control of the artist, so please allow possible delays outside of the stated delivery period of up to 7 days.

Damage in transit

I package my artwork very carefully but in the unlikely case of damage caused during transit the client is to take photos of the packaging and the artwork and contact me immediately by email jenniferstarnesart@gmail.com. If the damage is unfixable the portrait will need to be returned back to me and I will complete a new portrait free of charge. The replacement portrait will be added to my client wait list.

Prints

Although great care has been taken to achieve accuracy in replicating an original artwork, the artist cannot guarantee a 100% likeness due to many variables such as scanner/monitor settings and paper type.

Privacy policy

The artist will not sell or distribute your personal information to third parties.